Proceedings of the Twelfth International Conference on Information, Process, and Knowledge Management (eKNOW 2020)
by Roy, Oberhauser
Editors: Samia Aitouche, Aksa Karima, Susan Gauch, Roy Oberhauser, Nitin Agarwal. International Academy, Research, and Industry Association (IARIA), 2020. ISBN: 978-1-61208-765-8.