Interruptions are an essential feature of working with and on people. Interaction work is open and dynamic and cannot be organized without interruptions if the special character of service work is to be maintained and the quality of service is not to be jeopardized. At the same time, interruptions are also a source of stress that is recognized by occupational science and must be avoided.
This is where the new joint project "UMDIA - Interruption Management in Digitally Framed Interaction Work" comes in. The aim of the project is to design digitally framed interaction work in service relationships in a way that is sensitive to interruptions and minimizes stress. On the one hand, avoidable interruptions in the workflow are to be identified and reduced. On the other hand, those interruptions that are part of the nature of the service relationship should be used productively.
The 36-month project with a total volume of EUR 2.34 million is funded by the Federal Ministry of Education and Research (BMBF) and the European Social Fund (ESF). A sub-project is being carried out at the Field of Study Health Care Management at Aalen University of Applied Sciences under the Management of Prof. Dr. Kerstin Rieder. Laura Hanus is the research assistant/associate/fellow responsible for this sub-project. The focus is on occupational psychological analyses and the development of design tools for a differentiated approach to interruptions. Renowned partners such as the University of Augsburg and the Department, Institute for Social Sciences Research (ISF Munich) are involved in the project.
UMDIA on the web: Interruption management in interactively framed interaction work
Contact person: Prof. Dr. Kerstin Rieder
